Terms & Conditions
By accepting a free quote or paid collection you agree to the following;
Quotes are subject to change; these are provided based on a weight and volume basis from a visual inspection. Where a quote has been provided over the phone or via email, this will be confirmed on-site. All on-site quotations are final. For quotes of £300+ a 10% deposit will be required to secure your collection if this is not going ahead at the time of quote. For collections of £1000+, we reserve the right to request payment upfront. Deposits are non-refundable.
We will provide services with reasonable care and skill, unless we are prevented from doing so, by a Force Majeure Event. Whilst we will endeavour to complete a job with reasonable care and skill, we cannot accept liability for any accidents, damages, or loss of property. We will endeavour to provide the service on the dates provided but there may be delays due to circumstances beyond our control. In this case, we will offer our next available appointment. Where the estimated time of arrival has been provided, this should not be construed as any form of guarantee. We will aim to be on site within the given time frame but due to factors out of our control, this may not always happen.
Access to the premises and location of the rubbish to be removed is to be provided free of charge and safely to all our employees. You will notify us of any special circumstances that may affect your quote/collection including but not limited to; if the rubbish is difficult to get to, if there isn’t any lift access for above 1st floor premises, if large or heavy items, involves working at height, there aren’t any suitable free (or paid by you) parking facilities. Failure to mention this can result in additional charges.
If we attend the site in your absence, we will contact you via phone in the first instance to obtain consent for quote/collection. You will then need to agree to payment over the phone before our employees proceed on site to complete the job.
Where access is hindered or misinformed, we may charge an additional fee. This will be charged at the rate of £30 per each 30-minute period. We do not tolerate threatening, aggressive, or violent behaviour towards any employees, whether in person or over the phone and we reserve the right to cancel any services agreed should we be subjected to this.
You confirm that you have the full authority for us to collect and dispose of the rubbish. Any costs incurred to us from/against any third party will lie solely with you. If we suspect asbestos, syringes or drug paraphernalia, or other hazardous materials or substances on site we will vacate the premises immediately, cancelling the quote/collection. Please ensure sharp objects such as broken glass or knives can be safely located or identified and/or stored in a container prior to us attending. These should not be placed in bags. This is to ensure the safety of our staff.
Prohibited items – Van And Man: Asbestos, Gas Canisters, Oils, Hazardous Industrial Chemicals. SKIP HIRE; Skip Hire – We reserve the right to charge a fee for failed collections, overfilled/overweight, and uncollectable skips. Extensions to skip hire periods can be arranged. This will be charged per additional week. Prohibited items – Skips: fridges, TVs, mattresses, asbestos, tyres, paint, building/DIY adhesives, and plasterboard/gypsum. (Plasterboard only skips are available in some areas)